Healthcare platform (US)
The vendor reported "fixed." The live test said otherwise.
- Situation:
- Several outside vendors work on a platform that handles sensitive data. Nobody in-house could verify whether reported fixes had actually shipped.
- Decision:
- Stop taking status reports at face value. I tested the code and the production behavior myself and built a connected inventory of systems, access, vendors, and deadlines.
- Result:
- One vendor reported an unsafe feature as removed. The live test showed it still running. Monthly verification checks run since then. "Done" means provable in production.